Privacy Policy

Skillspotter Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Skillspotter mobile application, website, and related services (collectively, the "Platform").

Skillspotter is a two-sided marketplace that connects service users seeking on-demand services with independent service providers. This Policy applies to all individuals who use our Platform, including service users and service providers.

If you have any questions about this Privacy Policy or our data practices, contact us at hello@skillspotter.co.uk

User-provided

• Name, email address, phone number, and home address
• Profile information and profile photo
• Payment information processed securely via Stripe

Collected automatically

• Device information and identifiers
• App usage data and activity logs
• Cookies and similar tracking technologies
• Chat transcripts via Tawk

Service provider specific

• Profession and qualifications
• Identity verification documents
• Relevant licences and certifications

• To operate and deliver the Platform's services
• To process payments and manage bookings
• To communicate with you about your account and bookings
• To improve the app using analytics (Google Analytics)
• To detect and prevent fraud and abuse
• To comply with our legal obligations

We process your personal data on the following legal grounds:

We use the following cookies and tracking technologies:

• Essential cookies required for the Platform to function
• Google Analytics to understand how users interact with our app
• Tawk for live chat and customer support

We share your data only with trusted third parties where necessary:

• Stripe — for secure payment processing
• Google — for analytics and app improvement
• Tawk — for customer support chat
• Law enforcement — where required by applicable law

Where your personal data is transferred outside the UK or European Economic Area, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law.

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at hello@skillspotter.co.uk

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory obligations. When your data is no longer needed, we securely delete or anonymise it.

We implement appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls, and regular security reviews.